Terms Of Service

Terms of Service

Last Updated: 2/25/2025

Please read these Terms of Service (“Terms”) carefully before using our website and services. By accessing or using our services, including purchasing individual products or subscribing to our pet food subscription services (collectively, “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement. These Terms, along with our Privacy Policy (which is incorporated by reference), govern your use of our website and all related services.

2. Description of Services

Our business provides high-quality raw pet food specifically formulated for cats and dogs. We offer both one-time purchase products and subscription-based services. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

3. Ordering and Payment

• Orders: When you place an order, you agree to provide accurate, complete, and current information. It is your responsibility to ensure that your order details are correct.
• Payment: Payment is due at the time of purchase for singular products and according to the billing cycle for subscriptions. We accept various payment methods, and by submitting your payment details, you authorize us to charge the applicable amount.
• Pricing: Prices for our products and subscriptions are subject to change without notice. Any price changes will not affect orders that have already been confirmed.

4. Subscriptions and Cancellations

• Subscription Services: By subscribing, you authorize us to automatically charge your chosen payment method at regular intervals as specified during sign-up. Subscription terms, including renewal and cancellation policies, will be clearly outlined at the time of subscription.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will stop future billing; however, you remain responsible for any charges incurred prior to the cancellation effective date. No refunds will be issued for any partially used subscription periods unless otherwise stated.

5. Use of Our Services

• Eligibility: You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of our Services.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
• Prohibited Conduct: You agree not to misuse our Services by engaging in any activities that could damage, disable, or impair our systems, or interfere with any other party’s use of our Services.

6. Health and Safety Disclaimer

Our raw pet food products are formulated based on current best practices and available research. However, pet dietary needs can vary. Our Services and product information are provided for informational purposes only and are not a substitute for professional veterinary advice. It is your responsibility to consult with a veterinarian before making any changes to your pet’s diet.

7. Intellectual Property

All content, trademarks, logos, and materials provided through our Services are the property of our business or our licensors and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

8. Limitation of Liability

To the fullest extent permitted by law, our business shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our Services. In no event shall our total liability to you for all claims exceed the amount you paid, if any, for accessing the Services.

9. Indemnification

You agree to indemnify, defend, and hold harmless our business, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or in any way connected with your access to or use of our Services or any violation of these Terms.

10. Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our Services constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is based, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the appropriate courts of that jurisdiction.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms, together with any additional policies or agreements referenced herein, constitute the entire agreement between you and our business regarding the use of our Services.